Privacy Policy

1. Introduction

InfoZambia (“we”, “us”, “our”) is a business directory and community platform designed to support businesses, entrepreneurs, and professionals in Zambia.

We are committed to protecting your privacy and handling your personal data in a transparent and secure way.

This Privacy Policy explains:

• what personal data we collect
• how we use it
• how we store and protect it
• your rights regarding your data

By using InfoZambia, you agree to the practices described in this policy.

2. Who We Are

Data Controller: InfoZambia, part of Jacana Websites & Marketing Ltd

Contact email: privacy@infozambia.com

Website: www.infozambia.com

InfoZambia operates primarily in Zambia but may process data using trusted service providers located in other countries.

3. Information We Collect

3.1 Information you provide directly

When you create an account, list a business, or interact with the platform, we may collect:

• Name
• Email address
• Phone number
• Business name and description
• Business sector and location
• Profile photos, logos, and content you upload
• Messages or posts within the community

3.2 Automatically collected information

When you use our website or app, we may collect:

• IP address
• Device and browser information
• Pages visited and interactions
• Cookies and similar technologies

3.3 Payments (if applicable)

If you purchase a paid plan or event ticket:

Payment processing is handled by third-party providers

We do not store full card or payment details

4. How We Use Your Information

We use personal data to:

• provide and operate the InfoZambia platform
• create and manage business listings and user profiles
• enable networking, messaging, and community features
• communicate with you about updates, events, or services
• process payments and subscriptions
• improve platform performance and user experience
• meet legal or regulatory obligations

We do not sell personal data to third parties.

5. Legal Basis for Processing

We process personal data based on:

• your consent
• performance of a contract (e.g. providing a listing or membership)
• legitimate business interests (platform improvement, security, analytics)
• legal obligations

6. Sharing Your Information

We may share data with:

• trusted service providers (hosting, email, analytics, payments)
• partners involved in delivering InfoZambia services
• authorities if required by law

All partners are required to protect your data and use it only for agreed purposes.

7. International Data Transfers

Some service providers may store or process data outside Zambia.

Where this happens, we ensure reasonable safeguards are in place to protect your information.

8. Data Retention

We keep personal data only for as long as necessary to:

• provide our services
• comply with legal requirements
• resolve disputes

You may request deletion of your account and personal data at any time (see Section 11).

9. Data Security

We use appropriate technical and organisational measures to protect personal data, including:

• secure hosting environments
• access controls
• encrypted connections where appropriate

However, no system is completely secure, and users share information at their own risk.

10. Cookies

InfoZambia uses cookies to:

• remember user preferences
• understand how the platform is used
• improve performance

You can control cookies through your browser settings.

11. Your Rights

You have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• withdraw consent for certain processing
• object to certain uses of your data

Requests can be made by emailing privacy@infozambia.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

13. Contact Us

If you have questions about this policy or your data, contact:

privacy@infozambia.com