Terms of Service

1. Welcome to InfoZambia.

These Terms of Service (“Terms”) govern your use of the InfoZambia website, mobile application, directory, community platform, events, and related services (collectively, the “Platform”).

By accessing or using InfoZambia, you agree to be bound by these Terms.

If you do not agree, please do not use the Platform.

2. About InfoZambia

InfoZambia is Zambia’s SME business community platform, providing:

• A national business directory
• Member community features
• Paid business memberships
• Online learning (InfoZambia Academy)
• In-person networking events
• Advertising and sponsorship opportunities

InfoZambia operates to connect and empower Zambia’s SME ecosystem.

3. Eligibility

You must:

• Be at least 18 years old
• Have legal capacity to enter into agreements
• Provide accurate registration information
• Use the Platform in compliance with Zambian law

Businesses registering must have authority to represent the entity listed.

4. User Accounts

You are responsible for:

• Maintaining confidentiality of login credentials
• All activity under your account
• Ensuring your profile and listing information is accurate

InfoZambia reserves the right to suspend or terminate accounts that:

• Provide false information
• Violate these Terms
• Engage in abusive, fraudulent, or harmful conduct

5. Membership & Payments

InfoZambia offers both free and paid memberships, including business and individual tiers.

5.1 Subscription Fees

Paid memberships are billed annually unless otherwise stated.

Fees are displayed in ZMW.

Payments are non-refundable unless required by law.

5.2 Renewal

Subscriptions may automatically renew unless cancelled before renewal date.

5.3 Upgrades & Downgrades

Upgrades may take effect immediately.

Downgrades may take effect at the end of the current billing cycle.

InfoZambia reserves the right to modify pricing with reasonable notice.

6. Business Listings

By submitting a business listing, you agree that:

• The information is accurate and lawful
• You have rights to all submitted content (logos, images, descriptions)
• You grant InfoZambia a non-exclusive, worldwide license to display and promote your listing

InfoZambia may:

• Edit formatting for consistency
• Review, edit, re-categorise, or update business listing information at our discretion. This includes, but is not limited to, correcting or updating the business name, description, contact details, address, category, subcategory classification, and operational status
• Remove listings that are misleading, illegal, or inappropriate
• Suspend listings that receive verified complaints

InfoZambia does not guarantee leads, traffic, or business outcomes.

7. Community Conduct

Users must not:

• Post false, misleading, or defamatory content
• Harass, abuse, or threaten other users
• Post spam, scams, or unauthorized advertisements
• Upload malicious code or attempt to hack the Platform
• Misuse messaging tools for unsolicited bulk outreach

InfoZambia reserves the right to remove content and suspend accounts without notice where necessary.

8. Reviews & User Content

Users may submit reviews and comments.

By posting content, you:

• Confirm it reflects genuine experience
• Grant InfoZambia rights to display and use it
• Accept that InfoZambia may moderate or remove content

We do not guarantee accuracy of user-generated content.

9. Events

InfoZambia hosts networking events and conferences.

9.1 Tickets

• Tickets are non-refundable unless an event is cancelled.
• Tickets may not be resold without written consent.

9.2 Conduct at Events

Attendees must behave professionally. InfoZambia may remove participants for disruptive conduct.

9.3 Event Changes

We may modify venue, speakers, schedule, or format where necessary.

10. InfoZambia Academy & Online Courses

• Course access is granted for individual use only.
• Course materials may not be redistributed or copied.
• Completion does not constitute professional accreditation unless explicitly stated.

Additional course content providers may have specific terms. These will be displayed when signing up.

11. Advertising & Sponsorship

Advertisers must:

• Provide lawful and accurate materials
• Comply with advertising standards
• Avoid misleading claims

InfoZambia may reject advertisements at its discretion.

Advertising placement does not constitute endorsement.

12. Intellectual Property

All platform content, branding, logos, and technology are owned by InfoZambia or licensed to it.

• Copy, reproduce, or distribute platform materials
• Reverse engineer or replicate the platform
• Use InfoZambia branding without written permission

You may not:

13. Data Protection & Privacy

Your use of the Platform is also governed by our Privacy Policy.

InfoZambia collects and processes personal data in accordance with applicable Zambian data protection laws.

We implement reasonable technical and organizational security measures.

14. Third-Party Links & Services

The Platform may contain links to:

• External websites
• Payment processors
• Partner services

InfoZambia is not responsible for third-party content or services.

15. Disclaimer of Warranties

The Platform is provided “as is.”

InfoZambia does not guarantee:

• Continuous or error-free operation
• Specific business results
• Lead generation or revenue outcomes

Users rely on listings and content at their own risk.

16. Limitation of Liability

To the maximum extent permitted by law:

InfoZambia shall not be liable for:

• Indirect or consequential losses
• Loss of profits, data, or reputation
• Disputes between users

Total liability shall not exceed the amount paid by the user in the preceding 12 months.

17. Termination

We may suspend or terminate access if:

• These Terms are violated
• Fraudulent or harmful activity is detected
• Required by law

Users may terminate their account at any time via account settings.

18. Changes to Terms

We may update these Terms from time to time.

Continued use of the Platform constitutes acceptance of updated Terms.

19. Governing Law

These Terms are governed by the laws of the Republic of Zambia.

Any disputes shall be resolved in Zambian courts.

20. Contact Information

For questions regarding these Terms:

InfoZambia

Email: legal@infozambia.com

Website: www.infozambia.com